General

Next Level Vapes is an Australian owned and operated company and as such we are bound by all Federal and State (Queensland) legislation.

In Australia it is illegal to buy/sell/possess nicotine. None of our product contain nicotine for this reason.

In Queensland it is illegal to market electronic cigarettes to persons under the age of 18. We will cancel any orders for those we believe to be under the age of 18.


Shipping

Next Level Vapes do our absolute best to fulfill orders within 24-48 hours. If we are unable to do so we will let you know via email.


Returns:

Hardware

As an Australian company we will comply with Australian Consumer Law. In the event of an issue please fill in the returns form located at the bottom of every page. You will be required to cover the return postage of the product so that it can be inspected and tested.

  • If the device is faulty and under warranty we will replace the item or issue a refund depending on available stock and pay any shipping costs.
  • If the device is found not to be faulty or not under warranty the item will be returned at the customers expense.


Consumables (Batteries / Coils / Clearomizers)

As batteries, coils and clearomizers are consumable items we offer a 7 day warranty on batteries and 24 hour warranty for Coils/Clearomizers for Dead on Arrival (DOA) issues.

  • Batteries should be charged an appropriate charger when first used.
  • Coils should always be wicked before use. Wait at least 5 minutes for eLiquid to soak into the coil before firing. Dry firing destroys coils!


Liquids

Liquids contain food based ingredients and as such can not be returned. Taste differs from person to person. If you don't like a particular flavour why not trade or give it to a friend. It may just become their new favorite!